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Case Study

Marriott Hotels

content-1 Hotels,
Resorts
Location icon San Francisco,
USA
Challenge
Offering shuttle services to hotel guests is a significant expense for every hotel. Keeping control of the actual use and occupancy of this shared service by each hotel and calculating the genuine demand of the service to adapt the offer was a great challenge.
 
The hotel questioned  themselves on how they could better monitor and track the actual use and occupancy per guest and hotel and how they could offer a more flexible and personalized service.

 

Results
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+12% Profits & -30% transportation Costs
content (6)-1
Dashboard with live KPI's
availability-1
Over 600 passengers
Solution
Marriott_Logo.svg
BUSUP identified the real bottlenecks and challenges of the operation and proposed an optimal solution to reduce costs, adapt to the changing demand and improve the quality of the service:

  • Implement an online flexible booking and check-in system providing transparency and forecast demand to adapt the offer accordingly.
    .
  • Allow the hotel to share the route with neighbouring hotels.

  • Define and implement an online payment system so that passengers can totally or partially subsidize the service’s cost.

  • 24/7 customer care service for passengers and traffic monitoring system to ensure the shuttle services’ quality, and remove the hotels managing cost.
Results
image-png-4-1
+12% Profits & -30% transportation Costs
content (6)-1
Dashboard with live KPI's
availability-1
Over 600 passengers
Marriott_Logo.svg
Case Study

Siemens

Industry Technology
Manufacturer
content (2)-1 Alfragide,
Portugal
Challenge
The company's service was failing to meet the needs of the employees due to hybrid work. The flexibility of schedules made it impossible to predict occupancy reliably, which generated insufficiencies in the service, due to the fact that the capacity of the vehicles was exceeded.
Results
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Comprehensive Solution
content (5)-1
+330% daily passengers
content (6)-1
Dashboard with Live KPI's
Solution
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+3 Daily Routes
BUSUP implemented a Flexible Booking solution that allowed reservations to be made only for the necessary days, adapting to the needs of hybrid work ; Demand Responsive Transport (DRT). Through a system of algorithms it allows the optimization of routes; Full-Stack that provides 24/7 traffic control, supervision of routes (drivers and buses) that guarantees efficiency and punctuality, 24/7 passenger service, preparation of a monthly report with which to inform customers of the KPI's operational and cost, in addition to the consumption optimization proposal.
Results
content (4)-3
Comprehensive Solution
content (5)-1
+330% daily passengers
content (6)-1
Dashboard with Live KPI's
content (3)-3
+3 Daily Routes

After the implementation of the service, the number of routes and frequencies have increased annually, as demand has continued to grow.
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